Refund policy

Last updated: 23 of February 2026

At PROVEN, we are committed to delivering fresh, high-quality protein milkshakes to our customers.

Due to the perishable and refrigerated nature of our products, we do not accept returns or exchanges once an order has been delivered. This policy helps us ensure the safety, quality, and freshness of every product we sell.

Damaged or Incorrect Orders

If your order arrives:

damaged,
defective,
incorrect,
or appears to have been spoiled upon delivery,

please contact us within 24 hours of receiving your order.

To help us investigate your claim, please provide:

Your order number.
A brief description of the issue.
Clear photos of the product, packaging, and delivery label.

If your claim is approved, we will, at our sole discretion, provide a replacement product or issue a full or partial refund.

Storage Responsibility

Our protein milkshakes are fresh, refrigerated products and should be stored at 0–5°C immediately upon delivery.

We cannot accept claims or provide refunds for products that have:

not been refrigerated after delivery,
been left at room temperature,
been improperly stored,
been opened or partially consumed,
or been damaged due to customer handling.

Order Cancellations

Orders may only be cancelled before they have been prepared or dispatched for delivery.

Once an order has been prepared or handed over for delivery, it can no longer be cancelled.

Contact Us

If you have any questions regarding your order or believe there is an issue with your delivery, please contact our customer support team as soon as possible. We are always happy to assist and will do our best to resolve any genuine issues promptly.